Shipping policy
How much does delivery cost?
Orders over $150 receive FREE standard delivery however for orders under $150, the shipping cost is as follows:
- Standard Australian Shipping: $16
- Express Australian Shipping: $20
- Same Day Courier Delivery within metropolitan Melbourne: $35
Where do you deliver?
We deliver nationwide to any registered address in Australia.
When will my order be dispatched?
- Standard shipping: orders submitted before 10am, Monday to Friday, will be packed, then dispatched on the same business day. However, for orders submitted after 10am, your gift hamper will be dispatched in the next following business day.
- Express shipping: orders submitted by 11am, Monday to Friday will be dispatched on the same day. However, for express shipping orders submitted after 11am, your gift hamper will be dispatched in the next following business day.
How long will it take to get my order?
Australia Post standard shipping times are only estimated and may change.
- Melbourne Metro: 1-2 Business Days
- Sydney, Canberra & Adelaide Metro: 3-4 Business Days
- Brisbane, Darwin, Tasmania Metro: 5-6 Business Days
- Perth Metro: 7 Business Days
Do you offer same day delivery?
We currently have three delivery options
- Standard Domestic Shipping: 2 - 10 business days via Australia Post
- Express Domestic Shipping: 1-3 business days via Australia Post
- Same Day Delivery in metropolitan Melbourne: Monday to Friday via courier for orders submitted by 11am)
Do you deliver to PO Boxes?
Yes, it will be delivered with Australia Post.
Can I track my order?
Yes you can. Once your order has been shipped, you will receive a shipping confirmation email with an Australia Post tracking number. This will help you track your parcel on its way to your loved one!
Can I organise delivery for a specific day?
Of course, if your delivery date is within the expected delivery times for your delivery region, please send an email to orders@omoiyari.com.au and we will do our very best to deliver on your preferred date.
Can I change the delivery address?
If you have entered an incorrect delivery address, please email us immediately at orders@omoiyari.com.au and we will see what we can do if it’s within 12 hours of your order being submitted.
If the parcel has already been dispatched from our HQ, unfortunately we cannot change the address.
My gift is marked as delivered but the recipient has not received it?
When you're ordering our gift hampers, you are agreeing to Authority to Leave. This means all parcels will be left at the front door or in a place the delivery person deems safe.
Otherwise, your delivery driver may have dropped it off at your local Post Office (and occasionally they do this without leaving a card! Frustrating, we know!).
It’s best to check your tracking information to confirm the latest update from Australia Post or the courier company and to contact them for any follow up. Once your parcel has been sent, you will need to liaise with the Australia Post or the courier company as we don't have the authority to follow up.
As you are responsible for inputting the correct address and recipient details, we cannot be accountable for incomplete or incorrect addresses and information. Unfortunately, we do not offer refunds or replacements for parcels that go missing.